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Contact us

At Empire Casino Dublin, we strive to provide our customers with the best possible experience. We understand that sometimes you may need assistance or have questions about our services. Here's how you can get in touch with us.

Our Support Channels

We're committed to making it easy for you to reach out and get help whenever you need it. You can contact us through:

  • Phone: Call us at +353 1 558 7678, Monday-Sunday, during our operational hours.
  • Email

Please note that we don't have a live chat feature available on our website or mobile app.

Support Hours

Our support team is available to assist you Monday-Sunday. Please feel free to reach out whenever you need help, and we'll do our best to respond as soon as possible.

FAQs and Help Centre

We've put together a comprehensive FAQ section that answers many of the questions customers often ask us about. You can find it by visiting our website's support page or asking one of our team members during your next visit.

Responsible Gambling Assistance

If you're concerned about your gambling habits, please don't hesitate to contact us. Our staff is trained to provide guidance and assistance on responsible gaming practices. We want to ensure that all players have a safe and enjoyable experience at Empire Casino Dublin.

Technical Support and Troubleshooting

For any technical issues or problems with our website or mobile app, please reach out to us via email or phone. Our support team will do their best to resolve the issue as quickly as possible.

Escalation Procedure

In some cases, you may need to escalate your concern or issue to a more senior member of staff. Please don't hesitate to ask for assistance from our team members during your visit or when contacting us via phone/email.

Security and Verification Support

We take security seriously at Empire Casino Dublin. If you have any questions or concerns about account verification, please contact our support team for guidance and assistance.

Multilingual Support

Our staff is trained to communicate in English only.

Mobile and Desktop Support Accessibility

You can access our website on both desktop and mobile devices. Our help centre and FAQs are available online, providing easy-to-access information whenever you need it.

We appreciate your patience when contacting us. We'll get back to you as soon as possible with the assistance you require. Thank you for choosing Empire Casino Dublin!